Send a request from the account email to support@nexip.ru with the order number, payment date, amount and reason. Never send card credentials or confirmation codes.
Cancellation and refunds
Requests are reviewed under mandatory consumer law, considering activation, actually supplied access and documented costs where legally permitted. Approved refunds are sent through the original provider. Bank processing time may vary.
The Russian-language document is the controlling version for services supplied in the Russian Federation.