Cancellation and refunds

Article 782 of the Russian Civil Code allows a customer to withdraw from a services agreement subject to the provider’s actually incurred expenses. Consumer-protection rights apply where the relevant legal conditions are met. Plan activation alone does not eliminate refund rights. A blanket “no refunds” term is not applied.

If the order was paid but service delivery has not begun, you may withdraw and request a refund. In the absence of lawful charges or documented expenses, the full amount is returned.

Requests are evaluated based on actual service delivery, relevant dates, documented expenses and the contract. Unused days or functions are not automatically non-refundable; the amount is calculated individually under the law.

If paid features are unavailable or defective, report the issue with the order number, time and a non-sensitive description. Depending on the facts and law, remedies may include fixing the fault, recalculating charges, termination or a refund.

Write to support@nexip.ru from your account email and include the order reference, amount, date and requested outcome. Never send passwords, CVC/CVV or SMS codes. Statutory response and refund deadlines supersede general support targets.

Refunds normally use an available lawful payment-provider method. Bank settlement timing may vary. Any tax receipt adjustments are handled under the Russian professional-income-tax rules. Parties retain their rights to legal remedies.