Sections describe how NexIP operates. Mandatory statutory protections apply regardless of website wording. For processing matters see the privacy policy.
Placing an order
Sign in, select a plan and term on the Plans page, review the final price and payer details, then proceed to a supported payment method. The offer and refund rules are available before payment; personal-data consent is separate where required.
Payment amount and methods
Prices are shown in Russian rubles before confirmation. Available payment methods depend on configured providers and are listed during checkout. Full card details and verification codes must not be sent to support.
Confirmation and activation
A browser redirect marked “Success” is not conclusive proof of a payment. The order is confirmed only after a verified provider notification or other authorized confirmation. Paid functions are then enabled in the account. If debited but not activated, contact support@nexip.ru with an order reference.
Subscription period
The confirmed order sets the period, features and limits. Renewal depends on the checkout offer. Recurring charges require separate and clear authorization when this feature is enabled.
Tax receipt
The provider uses the Russian professional income tax system and issues the required receipt through “My Tax” or an authorized mechanism under Federal Law No. 422-FZ, Article 14. A payment-provider notification may not replace the tax receipt.
Refunds
See our refund policy. Customer cancellation rights under the Civil Code remain applicable; an activated plan does not automatically make every prepaid amount non-refundable.
Support
For payment discrepancies, access issues and receipts contact support@nexip.ru without sharing card secrets.
Legal foundation
- Civil Code, Arts. 438 and 779–782
- Federal Law No. 422-FZ, Art. 14
These references provide legal context. Current legislation and individual circumstances determine actual rights and obligations.
Contact the provider directly.